by: Rich Bourdeau, VP Product Management & Marketing, DynamicOps
Is IT ready for automated service?
Over 10 years ago, back in my EMC days, an attendee at a Customer Council told me that we needed to make management much simpler. The number of things that he was managing was growing, technologies were becoming more complex, and his administrators had to know about more technologies. There was no way for his staff to specialize and become an expert in any specific area. He wanted more automation. He wanted the process to be simple so that his clients, system administrators, and DBAs could self-manage. But what he was saying was heresy to his peers. They chided him – Why would you want to do that? It will be anarchy; you will lose control! Looking back I see this guy for what he really was – a visionary.
The world has changed
In all aspects of our lives, we increasingly interact with automated systems that provide instant access to services that once required manual processing and hours or days to complete. For example, banking and travel were specialized services in which we relied upon other individuals to grant us access and control. Today, we book flights, hotel and rental cars online without ever talking to an agent or even handling a ticket. Banking pushed our control even further. ATMS and online banking give us instant access to our assets enabling us to make real-time decisions.
Today, IT is far more willing to provide automated self-service of IT resources than they were just 2-3 years ago. Large service providers like Amazon with it Elastic Cloud Computing (EC2) infrastructure service have demonstrated the cost-effectiveness and the near instant access of their on-demand IT services. IT consumers are demanding quicker access to desktops, servers and applications. If they don’t get them fast enough from their IT department, they have shown in the past that they will use alternative options. This is where IT really loses control.
Is Automated Self-Service ready for IT?
In order to improve the IT service delivery experience, IT is embracing automated self-service. According to Gartner, IDC and others, the growth in private cloud management software will outpace the growth in core virtualization software over the next 5 years. In order to meet this expected demand, there are probably over 50 vendors that profess to have automated self-service management of virtual or cloud computing. These include offerings from the leading virtualization vendors (VMware, Microsoft, Citrix, Red Hat and others), the Big 4 Management vendors (BMC, CA, HP, and IBM) and emerging vendors like DynamicOps.
Automated Cloud Management software accelerate service delivery times while at the same time reducing both operational cost and optimizing capital investment through more effective use of a shared physical infrastructure. This is an attractive proposition for any enterprise. However, without efficient and effective management tools, companies may not be able to achieve the savings they originally envisioned.
Since being spun out of Credit Suisse in 2008, DynamicOps spent the last three years helping enterprise companies deploy on-demand IT services or private clouds. Over the coming weeks I will share some of our operational expertise and real-world deployment experience. By presenting the some of the challenges you will likely face and discussing the product capabilities you should look for, I will help you accelerate the time to value of your private cloud deployment.
So stay tuned. Your cloud will never be the same!